Mostrando entradas con la etiqueta Cognitive computing. Mostrar todas las entradas
Mostrando entradas con la etiqueta Cognitive computing. Mostrar todas las entradas

martes, 17 de mayo de 2016

The Rise of Artificial Intelligence and the End of Code

EDWARD C. MONAGHAN
Soon We Won’t Program Computers. We’ll Train Them Like Dogs

Before the invention of the computer, most experimental psychologists thought the brain was an unknowable black box. You could analyze a subject’s behavior—ring bell, dog salivates—but thoughts, memories, emotions? That stuff was obscure and inscrutable, beyond the reach of science. So these behaviorists, as they called themselves, confined their work to the study of stimulus and response, feedback and reinforcement, bells and saliva. They gave up trying to understand the inner workings of the mind. They ruled their field for four decades. 
Then, in the mid-1950s, a group of rebellious psychologists, linguists, information theorists, and early artificial-intelligence researchers came up with a different conception of the mind. People, they argued, were not just collections of conditioned responses. They absorbed information, processed it, and then acted upon it. They had systems for writing, storing, and recalling memories. They operated via a logical, formal syntax. The brain wasn’t a black box at all. It was more like a computer. 

The so-called cognitive revolution started small, but as computers became standard equipment in psychology labs across the country, it gained broader acceptance. By the late 1970s, cognitive psychology had overthrown behaviorism, and with the new regime came a whole new language for talking about mental life. Psychologists began describing thoughts as programs, ordinary people talked about storing facts away in their memory banks, and business gurus fretted about the limits of mental bandwidth and processing power in the modern workplace. 

This story has repeated itself again and again. As the digital revolution wormed its way into every part of our lives, it also seeped into our language and our deep, basic theories about how things work. Technology always does this. During the Enlightenment, Newton and Descartes inspired people to think of the universe as an elaborate clock. In the industrial age, it was a machine with pistons. (Freud’s idea of psychodynamics borrowed from the thermodynamics of steam engines.) Now it’s a computer. Which is, when you think about it, a fundamentally empowering idea. Because if the world is a computer, then the world can be coded. 

Code is logical. Code is hackable. Code is destiny. These are the central tenets (and self-fulfilling prophecies) of life in the digital age. As software has eaten the world, to paraphrase venture capitalist Marc Andreessen, we have surrounded ourselves with machines that convert our actions, thoughts, and emotions into data—raw material for armies of code-wielding engineers to manipulate. We have come to see life itself as something ruled by a series of instructions that can be discovered, exploited, optimized, maybe even rewritten. Companies use code to understand our most intimate ties; Facebook’s Mark Zuckerberg has gone so far as to suggest there might be a “fundamental mathematical law underlying human relationships that governs the balance of who and what we all care about.In 2013, Craig Venter announced that, a decade after the decoding of the human genome, he had begun to write code that would allow him to create synthetic organisms. “It is becoming clear,” he said, “that all living cells that we know of on this planet are DNA-software-driven biological machines.” Even self-help literature insists that you can hack your own source code, reprogramming your love life, your sleep routine, and your spending habits.


In this world, the ability to write code has become not just a desirable skill but a language that grants insider status to those who speak it. They have access to what in a more mechanical age would have been called the levers of power. “If you control the code, you control the world,” wrote futurist Marc Goodman. (In Bloomberg Businessweek, Paul Ford was slightly more circumspect: “If coders don’t run the world, they run the things that run the world.” Tomato, tomahto.) 

But whether you like this state of affairs or hate it—whether you’re a member of the coding elite or someone who barely feels competent to futz with the settings on your phone—don’t get used to it. Our machines are starting to speak a different language now, one that even the best coders can’t fully understand. 

Over the past several years, the biggest tech companies in Silicon Valley have aggressively pursued an approach to computing called machine learning. In traditional programming, an engineer writes explicit, step-by-step instructions for the computer to follow. With machine learning, programmers don’t encode computers with instructions. They train them. If you want to teach a neural network to recognize a cat, for instance, you don’t tell it to look for whiskers, ears, fur, and eyes. You simply show it thousands and thousands of photos of cats, and eventually it works things out. If it keeps misclassifying foxes as cats, you don’t rewrite the code. You just keep coaching it. 

This approach is not new—it’s been around for decades—but it has recently become immensely more powerful, thanks in part to the rise of deep neural networks, massively distributed computational systems that mimic the multilayered connections of neurons in the brain. And already, whether you realize it or not, machine learning powers large swaths of our online activity. Facebook uses it to determine which stories show up in your News Feed, and Google Photos uses it to identify faces. Machine learning runs Microsoft’s Skype Translator, which converts speech to different languages in real time. Self-driving cars use machine learning to avoid accidents. Even Google’s search engine—for so many years a towering edifice of human-written rules—has begun to rely on these deep neural networks. In February the company replaced its longtime head of search with machine-learning expert John Giannandrea, and it has initiated a major program to retrain its engineers in these new techniques. “By building learning systems,” Giannandrea told reporters this fall, “we don’t have to write these rules anymore.” 

Our machines speak a different language now, one that even the best coders can’t fully understand. 

But here’s the thing: With machine learning, the engineer never knows precisely how the computer accomplishes its tasks. The neural network’s operations are largely opaque and inscrutable. It is, in other words, a black box. And as these black boxes assume responsibility for more and more of our daily digital tasks, they are not only going to change our relationship to technology—they are going to change how we think about ourselves, our world, and our place within it. 

If in the old view programmers were like gods, authoring the laws that govern computer systems, now they’re like parents or dog trainers. And as any parent or dog owner can tell you, that is a much more mysterious relationship to find yourself in. 

Andy Rubin is an inveterate tinkerer and coder. The cocreator of the Android operating system, Rubin is notorious in Silicon Valley for filling his workplaces and home with robots. He programs them himself. “I got into computer science when I was very young, and I loved it because I could disappear in the world of the computer. It was a clean slate, a blank canvas, and I could create something from scratch,” he says. “It gave me full control of a world that I played in for many, many years.” 

Now, he says, that world is coming to an end. Rubin is excited about the rise of machine learning—his new company, Playground Global, invests in machine-learning startups and is positioning itself to lead the spread of intelligent devices—but it saddens him a little too. Because machine learning changes what it means to be an engineer. 

People don’t linearly write the programs,” Rubin says. “After a neural network learns how to do speech recognition, a programmer can’t go in and look at it and see how that happened. It’s just like your brain. You can’t cut your head off and see what you’re thinking.When engineers do peer into a deep neural network, what they see is an ocean of math: a massive, multilayer set of calculus problems that—by constantly deriving the relationship between billions of data points—generate guesses about the world. 

Artificial intelligence wasn’t supposed to work this way. Until a few years ago, mainstream AI researchers assumed that to create intelligence, we just had to imbue a machine with the right logic. Write enough rules and eventually we’d create a system sophisticated enough to understand the world. They largely ignored, even vilified, early proponents of machine learning, who argued in favor of plying machines with data until they reached their own conclusions. For years computers weren’t powerful enough to really prove the merits of either approach, so the argument became a philosophical one. “Most of these debates were based on fixed beliefs about how the world had to be organized and how the brain worked,” says Sebastian Thrun, the former Stanford AI professor who created Google’s self-driving car. “Neural nets had no symbols or rules, just numbers. That alienated a lot of people.” 

The implications of an unparsable machine language aren’t just philosophical. For the past two decades, learning to code has been one of the surest routes to reliable employment—a fact not lost on all those parents enrolling their kids in after-school code academies. But a world run by neurally networked deep-learning machines requires a different workforce. Analysts have already started worrying about the impact of AI on the job market, as machines render old skills irrelevant. Programmers might soon get a taste of what that feels like themselves. 

Just as Newtonian physics wasn’t obviated by quantum mechanics, code will remain a powerful tool set to explore the world. 

I was just having a conversation about that this morning,” says tech guru Tim O’Reilly when I ask him about this shift. “I was pointing out how different programming jobs would be by the time all these STEM-educated kids grow up.” Traditional coding won’t disappear completely—indeed, O’Reilly predicts that we’ll still need coders for a long time yet—but there will likely be less of it, and it will become a meta skill, a way of creating what Oren Etzioni, CEO of the Allen Institute for Artificial Intelligence, calls the “scaffolding” within which machine learning can operate. Just as Newtonian physics wasn’t obviated by the discovery of quantum mechanics, code will remain a powerful, if incomplete, tool set to explore the world. But when it comes to powering specific functions, machine learning will do the bulk of the work for us. 

Of course, humans still have to train these systems. But for now, at least, that’s a rarefied skill. The job requires both a high-level grasp of mathematics and an intuition for pedagogical give-and-take. “It’s almost like an art form to get the best out of these systems,” says Demis Hassabis, who leads Google’s DeepMind AI team. “There’s only a few hundred people in the world that can do that really well.” But even that tiny number has been enough to transform the tech industry in just a couple of years. 

Whatever the professional implications of this shift, the cultural consequences will be even bigger. If the rise of human-written software led to the cult of the engineer, and to the notion that human experience can ultimately be reduced to a series of comprehensible instructions, machine learning kicks the pendulum in the opposite direction. The code that runs the universe may defy human analysis. Right now Google, for example, is facing an antitrust investigation in Europe that accuses the company of exerting undue influence over its search results. Such a charge will be difficult to prove when even the company’s own engineers can’t say exactly how its search algorithms work in the first place. 

This explosion of indeterminacy has been a long time coming. It’s not news that even simple algorithms can create unpredictable emergent behavior—an insight that goes back to chaos theory and random number generators. Over the past few years, as networks have grown more intertwined and their functions more complex, code has come to seem more like an alien force, the ghosts in the machine ever more elusive and ungovernable. Planes grounded for no reason. Seemingly unpreventable flash crashes in the stock market. Rolling blackouts. 

These forces have led technologist Danny Hillis to declare the end of the age of Enlightenment, our centuries-long faith in logic, determinism, and control over nature. Hillis says we’re shifting to what he calls the age of Entanglement. “As our technological and institutional creations have become more complex, our relationship to them has changed,” he wrote in the Journal of Design and Science. “Instead of being masters of our creations, we have learned to bargain with them, cajoling and guiding them in the general direction of our goals. We have built our own jungle, and it has a life of its own.The rise of machine learning is the latest—and perhaps the last—step in this journey. 

This can all be pretty frightening. After all, coding was at least the kind of thing that a regular person could imagine picking up at a boot camp. Coders were at least human. Now the technological elite is even smaller, and their command over their creations has waned and become indirect. Already the companies that build this stuff find it behaving in ways that are hard to govern. Last summer, Google rushed to apologize when its photo recognition engine started tagging images of black people as gorillas. The company’s blunt first fix was to keep the system from labeling anything as a gorilla. 

To nerds of a certain bent, this all suggests a coming era in which we forfeit authority over our machines. “One can imagine such technology 

  • outsmarting financial markets, 
  • out-inventing human researchers, 
  • out-manipulating human leaders, and 
  • developing weapons we cannot even understand,” 
wrote Stephen Hawking—sentiments echoed by Elon Musk and Bill Gates, among others. “Whereas the short-term impact of AI depends on who controls it, the long-term impact depends on whether it can be controlled at all.” 

But don’t be too scared; this isn’t the dawn of Skynet. We’re just learning the rules of engagement with a new technology. Already, engineers are working out ways to visualize what’s going on under the hood of a deep-learning system. But even if we never fully understand how these new machines think, that doesn’t mean we’ll be powerless before them. In the future, we won’t concern ourselves as much with the underlying sources of their behavior; we’ll learn to focus on the behavior itself. The code will become less important than the data we use to train it. 

This isn’t the dawn of Skynet. We’re just learning the rules of engagement with a new technology. 

If all this seems a little familiar, that’s because it looks a lot like good old 20th-century behaviorism. In fact, the process of training a machine-learning algorithm is often compared to the great behaviorist experiments of the early 1900s. Pavlov triggered his dog’s salivation not through a deep understanding of hunger but simply by repeating a sequence of events over and over. He provided data, again and again, until the code rewrote itself. And say what you will about the behaviorists, they did know how to control their subjects. 

In the long run, Thrun says, machine learning will have a democratizing influence. In the same way that you don’t need to know HTML to build a website these days, you eventually won’t need a PhD to tap into the insane power of deep learning. Programming won’t be the sole domain of trained coders who have learned a series of arcane languages. It’ll be accessible to anyone who has ever taught a dog to roll over. “For me, it’s the coolest thing ever in programming,” Thrun says, “because now anyone can program.” 

For much of computing history, we have taken an inside-out view of how machines work. First we write the code, then the machine expresses it. This worldview implied plasticity, but it also suggested a kind of rules-based determinism, a sense that things are the product of their underlying instructions. Machine learning suggests the opposite, an outside-in view in which code doesn’t just determine behavior, behavior also determines code. Machines are products of the world. 

Ultimately we will come to appreciate both the power of handwritten linear code and the power of machine-learning algorithms to adjust it—the give-and-take of design and emergence. It’s possible that biologists have already started figuring this out. Gene-editing techniques like Crispr give them the kind of code-manipulating power that traditional software programmers have wielded. But discoveries in the field of epigenetics suggest that genetic material is not in fact an immutable set of instructions but rather a dynamic set of switches that adjusts depending on the environment and experiences of its host. Our code does not exist separate from the physical world; it is deeply influenced and transmogrified by it. Venter may believe cells are DNA-software-driven machines, but epigeneticist Steve Cole suggests a different formulation: “A cell is a machine for turning experience into biology.” 
A cell is a machine for turning experience into biology.” 
Steve Cole

And now, 80 years after Alan Turing first sketched his designs for a problem-solving machine, computers are becoming devices for turning experience into technology. For decades we have sought the secret code that could explain and, with some adjustments, optimize our experience of the world. But our machines won’t work that way for much longer—and our world never really did. We’re about to have a more complicated but ultimately more rewarding relationship with technology. We will go from commanding our devices to parenting them


What the AI Behind AlphaGo Teaches Us About Humanity. Watch this on The Scene.

Editor at large Jason Tanz (@jasontanz) wrote about Andy Rubin’s new company, Playground, in issue 24.03. 

This article appears in the June issue. Go Back to Top. Skip To: Start of Article. 

ORIGINAL: Wired

viernes, 21 de agosto de 2015

IBM’S ‘Rodent Brain’ Chip Could Make Our Phones Hyper-Smart


At a lab near San Jose, IBM has built the digital equivalent of a rodent brain---roughly speaking. It spans 48 of the company's experimental TrueNorth chips, a new breed of processor that mimics the brain's biological building blocks. IBM
DHARMENDRA MODHA WALKS me to the front of the room so I can see it up close. About the size of a bathroom medicine cabinet, it rests on a table against the wall, and thanks to the translucent plastic on the outside, I can see the computer chips and the circuit boards and the multi-colored lights on the inside. It looks like a prop from a ’70s sci-fi movie, but Modha describes it differently. “You’re looking at a small rodent,” he says.

He means the brain of a small rodent—or, at least, the digital equivalent. The chips on the inside are designed to behave like neurons—the basic building blocks of biological brains. Modha says the system in front of us spans 48 million of these artificial nerve cells, roughly the number of neurons packed into the head of a rodent.

Modha oversees the cognitive computing group at IBM, the company that created these “neuromorphic” chips. For the first time, he and his team are sharing their unusual creations with the outside world, running a three-week “boot camp” for academics and government researchers at an IBM R&D lab on the far side of Silicon Valley. Plugging their laptops into the digital rodent brain at the front of the room, this eclectic group of computer scientists is exploring the particulars of IBM’s architecture and beginning to build software for the chip dubbed TrueNorth.

'We want to get as close to the brain as possible while maintaining flexibility.'DHARMENDRA MODHA, IBM

Some researchers who got their hands on the chip at an engineering workshop in Colorado the previous month have already fashioned software that can identify images, recognize spoken words, and understand natural language. Basically, they’re using the chip to run “deep learning” algorithms, the same algorithms that drive the internet’s latest AI services, including the face recognition on Facebook and the instant language translation on Microsoft’s Skype. But the promise is that IBM’s chip can run these algorithms in smaller spaces with considerably less electrical power, letting us shoehorn more AI onto phones and other tiny devices, including hearing aids and, well, wristwatches.

What does a neuro-synaptic architecture give us? It lets us do things like image classification at a very, very low power consumption,” says Brian Van Essen, a computer scientist at the Lawrence Livermore National Laboratory who’s exploring how deep learning could be applied to national security. “It lets us tackle new problems in new environments.

The TrueNorth is part of a widespread movement to refine the hardware that drives deep learning and other AI services. Companies like Google and Facebook and Microsoft are now running their algorithms on machines backed with GPUs (chips originally built to render computer graphics), and they’re moving towards FPGAs (chips you can program for particular tasks). For Peter Diehl, a PhD student in the cortical computation group at ETH Zurich and University Zurich, TrueNorth outperforms GPUs and FPGAs in certain situations because it consumes so little power.

The main difference, says Jason Mars, a professor of a computer science at the University of Michigan, is that the TrueNorth dovetails so well with deep-learning algorithms. These algorithms mimic neural networks in much the same way IBM’s chips do, recreating the neurons and synapses in the brain. One maps well onto the other. “The chip gives you a highly efficient way of executing neural networks,” says Mars, who declined an invitation to this month’s boot camp but has closely followed the progress of the chip.

That said, the TrueNorth suits only part of the deep learning process—at least as the chip exists today—and some question how big an impact it will have. Though IBM is now sharing the chips with outside researchers, it’s years away from the market. For Modha, however, this is as it should be. As he puts it: “We’re trying to lay the foundation for significant change.

The Brain on a Phone
Peter Diehl recently took a trip to China, where his smartphone didn’t have access to the `net, an experience that cast the limitations of today’s AI in sharp relief. Without the internet, he couldn’t use a service like Google Now, which applies deep learning to speech recognition and natural language processing, because most the computing takes place not on the phone but on Google’s distant servers. “The whole system breaks down,” he says.

Deep learning, you see, requires enormous amounts of processing power—processing power that’s typically provided by the massive data centers that your phone connects to over the `net rather than locally on an individual device. The idea behind TrueNorth is that it can help move at least some of this processing power onto the phone and other personal devices, something that can significantly expand the AI available to everyday people.

To understand this, you have to understand how deep learning works. It operates in two stages. 
  • First, companies like Google and Facebook must train a neural network to perform a particular task. If they want to automatically identify cat photos, for instance, they must feed the neural net lots and lots of cat photos. 
  • Then, once the model is trained, another neural network must actually execute the task. You provide a photo and the system tells you whether it includes a cat. The TrueNorth, as it exists today, aims to facilitate that second stage.
Once a model is trained in a massive computer data center, the chip helps you execute the model. And because it’s small and uses so little power, it can fit onto a handheld device. This lets you do more at a faster speed, since you don’t have to send data over a network. If it becomes widely used, it could take much of the burden off data centers. “This is the future,” Mars says. “We’re going to see more of the processing on the devices.”

Neurons, Axons, Synapses, Spikes
Google recently discussed its efforts to run neural networks on phones, but for Diehl, the TrueNorth could take this concept several steps further. The difference, he explains, is that the chip dovetails so well with deep learning algorithms. Each chip mimics about a million neurons, and these can communicate with each other via something similar to a synapse, the connections between neurons in the brain.

'Silicon operates in a very different way than the stuff our brains are made of.'

The setup is quite different than what you find in chips on the market today, including GPUs and FPGAs. Whereas these chips are wired to execute particular “instructions,” the TrueNorth juggles “spikes,” much simpler pieces of information analogous to the pulses of electricity in the brain. Spikes, for instance, can show the changes in someone’s voice as they speak—or changes in color from pixel to pixel in a photo. “You can think of it as a one-bit message sent from one neuron to another.” says Rodrigo Alvarez-Icaza, one of the chip’s chief designers.

The upshot is a much simpler architecture that consumes less power. Though the chip contains 5.4 billion transistors, it draws about 70 milliwatts of power. A standard Intel computer processor, by comparison, includes 1.4 billion transistors and consumes about 35 to 140 watts. Even the ARM chips that drive smartphones consume several times more power than the TrueNorth.

Of course, using such a chip also requires a new breed of software. That’s what researchers like Diehl are exploring at the TrueNorth boot camp, which began in early August and runs for another week at IBM’s research lab in San Jose, California. In some cases, researchers are translating existing code into the “spikes” that the chip can read (and back again). But they’re also working to build native code for the chip.

Parting Gift
Like these researchers, Modha discusses the TrueNorth mainly in biological terms. Neurons. Axons. Synapses. Spikes. And certainly, the chip mirrors such wetware in some ways. But the analogy has its limits. “That kind of talk always puts up warning flags,” says Chris Nicholson, the co-founder of deep learning startup Skymind. “Silicon operates in a very different way than the stuff our brains are made of.

Modha admits as much. When he started the project in 2008, backed by $53.5M in funding from Darpa, the research arm for the Department of Defense, the aim was to mimic the brain in a more complete way using an entirely different breed of chip material. But at one point, he realized this wasn’t going to happen anytime soon. “Ambitions must be balanced with reality,” he says.

In 2010, while laid up in bed with the swine flu, he realized that the best way forward was a chip architecture that loosely mimicked the brain—an architecture that could eventually recreate the brain in more complete ways as new hardware materials were developed. “You don’t need to model the fundamental physics and chemistry and biology of the neurons to elicit useful computation,” he says. “We want to get as close to the brain as possible while maintaining flexibility.

This is TrueNorth. It’s not a digital brain. But it is a step toward a digital brain. And with IBM’s boot camp, the project is accelerating. The machine at the front of the room is really 48 separate machines, each built around its own TrueNorth processors. Next week, as the boot camp comes to a close, Modha and his team will separate them and let all those academics and researchers carry them back to their own labs, which span over 30 institutions on five continents. “Humans use technology to transform society,” Modha says, pointing to the room of researchers. “These are the humans..

ORIGINAL: Wired
08.17.15

miércoles, 8 de julio de 2015

IBM Watson Language Translation and Speech Services – General Availability

As part of the Watson development platform’s continued expansion, IBM is today introducing the latest set of cognitive services to move into General Availability (GA) that will drive new Watson powered applications. They include the GA release of IBM Watson Language Translation (a merger of Language Identification and Machine Translation), IBM Speech to Text, and IBM Text to Speech.

These cognitive speech and language services are open to anyone, enabling application developers and IBM’s growing ecosystem to develop and commercialize new cognitive computing solutions that can do the following:
  • Translate news, patents, or conversational documents across several languages (Language Translation)
  • Produce transcripts from speech in multi-media files or conversational streams, capturing vast information for a myriad of business uses. This Watson cognitive service also benefits from a recent IBM conversational speech transcription breakthrough to advance the accuracy of speech recognition (Speech to Text)
  • Make their web, mobile, and Internet of Things applications speak with a consistent voice across all Representational State Transfer (REST) – compatible platforms (Text to Speech)
  • There are already organizations building applications with these services, since IBM opened them up in beta mode over the past year on the Watson Developer Cloud on IBM Bluemix. Developers have used these APIs to quickly build prototype applications in only two days at IBM hack-a-thons, demonstrating the versatility and ease of use of the services.


Supported Capabilities
We have made several updates since the beta releases which was inspired by feedback from our user community.

Language Translation now supports:

  • Language Identification – identifies the textual input of the language if it is one of the 62 supported languages
  • The News domain – targeted at news articles and transcripts, it translates English to and from French, Spanish, Portuguese or Arabic
  • The Conversational domain – targeted at conversational colloquialisms, it translates English to and from French, Spanish, Portuguese, or Arabic
  • The Patent domain – targeted at technical and legal terminology, it translates Spanish, Portuguese, Chinese, or Korean to English
Speech to Text now supports:

  • New wideband and narrowband telephony language support – U.S. English, Spanish, and Japanese
  • Broader vocabulary coverage, and improved accuracy for U.S. English
Text to Speech now supports:

  • U.S. English, UK English, Spanish, French, Italian, and German
  • A subset of SSML (Speech Synthesis Markup Language) for U.S. English, U.K. English, French, and German (see the documentation for more details)
  • Improved programming support for applications stored outside of Bluemix
  • Pricing and Freemium Tiers
Trial Bluemix accounts remain free. Please visit www.bluemix.net to register, and get free instant access to a 30-day trial without a credit card. Use of the Speech to Text, Text to Speech, and Language Translation services are free during this trial period.

After the trial period, pricing for Language Translation will be:

  • $0.02 per thousand characters. The first million characters per month are free.
  • An add-on charge of $3.00 per thousand characters for usage of the Patent model in Language Translation.
After the trial period, pricing for Speech to Text will be:

  • $0.02 per minute. The first thousand minutes per month are free.
  • An add-on charge of $0.02 per minute for usage of narrowband (telephony) models. The first thousand minutes per month are free.
After the trial period, pricing for Text to Speech will be:

  • $0.02 per thousand characters. The first million characters per month are free.
Transition Plan
We look forward to continuing our partnership with the many clients, business partners, and creative developers that have built innovative applications using the beta version of the four services: Speech to Text, Text to Speech, Machine Translation and Language Identification. If you have used these beta services, please migrate your applications to use the GA services by August 10, 2015. After this date the beta plans for these services will no longer be available. For details about upgrading, see:
We’re eager to see the next round of cognitive applications based on the Speech and Translation Services. For questions, join the discussion in our Forum, or send an email to HiWatson@us.ibm.com with “Speech” or “Translation” in your inquiry.

IBM is placing the power of Watson in the hands of developers and an ecosystem of partners, entrepreneurs, tech enthusiasts and students with a growing platform of Watson services (APIs) to create an entirely new class of apps and businesses that make cognitive computing systems the new computing standard.



ORIGINAL: IBM
JULY 6, 2015

martes, 30 de junio de 2015

Meet Amelia, the AI Platform That Could Change the Future of IT


Chetah Dube. Image credit: Photography by Jesse Dittmar

Her name is Amelia, and she is the complete package: smart, sophisticated, industrious and loyal. No wonder her boss, Chetan Dube, can’t get her out of his head.

My wife is convinced I’m having an affair with Amelia,” Dube says, leaning forward conspiratorially. “I have a great deal of passion and infatuation with her.

He’s not alone. Amelia beguiles everyone she meets, and those in the know can’t stop buzzing about her. The blue-eyed blonde’s star is rising so fast that if she were a Hollywood ingénue or fashion model, the tabloids would proclaim her an “It” girl, but the tag doesn’t really apply. Amelia is more of an IT girl, you see. In fact, she’s all IT.

Amelia is an artificial intelligence platform created by Dube’s managed IT services firm IPsoft, a virtual agent avatar poised to redefine how enterprises operate by automating and enhancing a wide range of business processes. The product of an obsessive and still-ongoing 16-year developmental cycle, she—yes, everyone at IPsoft speaks about Amelia using feminine pronouns—
leverages cognitive technologies to interface with consumers and colleagues in astoundingly human terms,
  • parsing questions, 
  • analyzing intent and 
  • even sensing emotions to resolve issues more efficiently and effectively than flesh-and-blood customer service representatives.


Install Amelia in a call center, for example, and her patent-pending intelligence algorithms absorb in a matter of seconds the same instruction manuals and guidelines that human staffers spend weeks or even months memorizing. Instead of simply recognizing individual words, Amelia grasps the deeper implications of what she reads, applying logic and making connections between concepts. She relies on that baseline information to reply to customer email and answer phone calls; if she understands the query, she executes the steps necessary to resolve the issue, and if she doesn’t know the answer, she scans the web or the corporate intranet for clues. Only when Amelia cannot locate the relevant information does she escalate the case to a human expert, observing the response and filing it away for the next time the same scenario unfolds.